Return Policy

In-Stock Items

We know you're going to love your jewelry.  But if you don't for any reason you are welcome to return your item within 14 days of receiving it.

Returns must be unworn and in their original packaging.

You are responsible for the one-way return shipping and insurance to cover any accidental loss or damage during transit. 

Made To Order and Pre-Order Items

All made to order and pre-order items are final sale and not returnable.  We do offer store exchange for these items on a case by case basis.

Please contact us at hello@ouvelle.com to process a return or for more information.

Exchanges

Please contact us at hello@ouvelle.com to arrange an exchange.

Warranty

We over a 1 year warranty on all our jewelry which covers any manufacturing defects. Jewellery damaged as a result of wear and tear are not considered a defect and are not covered under the warranty.

Jewelry no longer under warranty and in need of repair will be charged.

Bespoke Items

All bespoke items come with a free servicing within 1 year of purchase. Due to the nature of bespoke creation, we are unable to refund your item unless there is a fault in construction. After the 1 year servicing timeframe, any servicing or repairs will be charged. 

Faulty Items

Your jewellery will be considered faulty if received damaged, or where a manufacturing fault occurs within 60 days of purchase. Jewellery damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. Alternatively we'll replace your jewellery for an item made in the same design.

If you believe that your goods were received damaged, please contact us within 48 hour of delivery and we will do our best to help.